Privacy Policy
This Privacy Policy describes how Elavyn ("we," "us," or "our") collects, uses, and discloses your personal information when you visit or make a purchase from our website (the "Site") or otherwise interact with us. This policy applies only to customers located within the United States.
1. Contact Information
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at:
Email: support@tryelavyn.com
2. Personal Information We Collect
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. We do not maintain customer accounts, so all information collected is primarily for order processing and fulfillment. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as "Personal Information."
|
Type of Information |
Purpose of Collection |
Source of Collection |
Disclosure for a Business Purpose |
|---|---|---|---|
|
Device Information (e.g., web browser, IP address, time zone, cookies) |
To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site. |
Collected automatically using cookies, log files, web beacons, tags, or pixels. |
Shared with our processor, Google Analytics. |
|
Order Information (e.g., name, billing address, shipping address, payment information, email address, phone number) |
To fulfill our contract with you, process your payment, arrange for shipping, provide invoices, and communicate with you regarding your purchase. |
Collected from you during checkout. |
Shared with our processor, Shopify Payments, and shipping partners (e.g., USPS, FedEx). |
|
Customer Support Information (e.g., name, order details, contact history) |
To provide you with customer support and address any issues related to your order. |
Collected from you. |
Shared with relevant third parties, such as helpdesk software providers. |
3. Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above.
-
We use Shopify to power our online store and handle payment processing. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
-
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
4. Your Rights (CCPA / California Residents)
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), and the right to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise this right, please contact us through the contact information above.
5. Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, and analytics cookies.
We use cookies to make your browsing experience better by allowing the website to remember your actions and preferences.
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu.
6. Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
7. Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.