Privacy Policy
Last updated: 1st of August 2026
This Privacy Policy describes how [SOLLUME LLC] d/b/a Native Bloom (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from [tryelavyn.com / trynativebloom.com] (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").
For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect, and have collected over the past 12 months, personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain depend on how you interact with our Site and Services. "Personal information" means information that identifies, relates to, describes, or can be associated with you.
Information We Collect Directly from You
- Contact details including your name, address, phone number, and email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including your username, password, and other information used for account security purposes, including subscription management credentials.
- Shopping information including the items you view, put in your cart, purchase, or save to your account, as well as your subscription preferences and order history.
- Customer support information including information you choose to include in communications with us, for example when sending a message through the Services, by email, or by SMS.
Some features of the Services may require you to directly provide certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect About Your Usage
We may automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment, fulfill your orders, and provide products or services you have requested, in order to perform our contract with you.
- Third parties we work with who may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies when you visit our Site, open or click on emails we send, or interact with our Services or advertisements.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also the section below, Third Party Websites and Links.
How We Use Your Personal Information
Providing Products and Services. We use your personal information to provide the Services and perform our contract with you, including to process payments, fulfill orders, manage recurring subscription billing and renewals, send notifications related to your account, purchases, subscriptions, shipping, or other transactions, create and manage your account, arrange for shipping and delivery tracking, and facilitate refunds. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services you choose to use; in that case, Shopify processes your information as set forth in its Privacy Policy and Consumer Privacy Policy.
Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail, and showing you advertisements for products or services, including tailoring advertising on our Site and other websites and platforms.
Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity, including payment fraud and chargeback abuse. If you register an account, you are responsible for keeping your credentials safe. We recommend not sharing your username, password, or other access details with anyone. If you believe your account has been compromised, please contact us immediately.
Communicating with You and Service Improvement. We use your personal information to provide customer support and improve our Services, in our legitimate interest to be responsive to you, provide effective services, and maintain our business relationship with you.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies.
We use Cookies to power and improve our Site and Services (including remembering your actions and preferences), run analytics, and better understand user interaction with the Services (in our legitimate interest to administer, improve, and optimize the Services). We may also permit third parties and service providers to use Cookies on our Site to better tailor services, products, and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can set your browser to remove or reject Cookies through your browser controls. Removing or blocking Cookies can negatively impact your user experience and may cause some Services to work incorrectly or become unavailable. Blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
Our website recognizes the Global Privacy Control (GPC) signal, which enables you to opt out of certain uses or disclosures of your information. If you notify us of your preference through GPC, we will treat the signal as a valid request to opt out of sharing / targeted advertising for the associated browser or device and, if we are able to associate the device with a Shopify account, we will apply the opt-out to the account as well.
To learn more, visit https://globalprivacycontrol.org/. Other than GPC, we do not recognize other "Do Not Track" signals.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes, and other reasons subject to this Privacy Policy, including:
- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, subscription billing management, data analytics, customer support, cloud storage, fulfillment, shipping, and shipment tracking).
- With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products, or through your use of social media widgets or login integrations.
- With our affiliates or otherwise within our corporate group, in our legitimate interest to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We have, in the past 12 months, disclosed the following categories of personal information for the purposes set out above:
| Category | Categories of Recipients |
|---|---|
| Identifiers such as basic contact details and certain order and account information | Vendors and third parties who perform services on our behalf (such as payment processors, fulfillment partners, customer support platforms, shipment tracking providers, and data analytics providers); business and marketing partners; affiliates |
| Commercial information such as order information, subscription information, shopping information, and customer support information | Same as above |
| Internet or other similar network activity, such as Usage Data | Same as above |
| Geolocation data such as locations determined by an IP address | Same as above |
We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.
We have "sold" and "shared" (as those terms are defined in applicable law) personal information over the preceding 12 months for the purpose of engaging in advertising and marketing activities, as follows:
| Category of Personal Information | Categories of Recipients |
|---|---|
| Identifiers such as name, email address, and phone number | Business and marketing partners |
| Commercial information such as records of products or services purchased | Business and marketing partners |
| Usage Data | Business and marketing partners |
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites. Information you provide on public or semi-public venues, including third-party social networking platforms, may be viewable by other users of the Services and/or users of those platforms without limitation as to its use. Our inclusion of such links does not imply endorsement of the content on such platforms or of their owners or operators.
Children's Data
The Services are not intended for children, and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request that it be deleted.
As of the Last updated date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, manage your active subscription, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.
Your Rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in certain cases we may decline your request as permitted by law.
- Right to Access / Know: request access to personal information we hold about you, including details on how we use and share it.
- Right to Delete: request that we delete personal information we maintain about you.
- Right to Correct: request that we correct inaccurate personal information.
- Right of Portability: receive a copy of your personal information and request that we transfer it to a third party, in certain circumstances.
- Right to Opt Out of Sale, Sharing, or Targeted Advertising: direct us not to "sell" or "share" your personal information, or opt out of processing for "targeted advertising," as defined in applicable privacy laws. If you visit our Site with the Global Privacy Control opt-out signal enabled, depending on where you are, we will automatically treat this as a request to opt out for that device and browser.
- Restriction of Processing: ask us to stop or restrict processing of your personal information.
- Withdrawal of Consent: where we rely on consent, withdraw that consent at any time.
- Appeal: appeal our decision if we decline your request, by replying directly to our denial.
- Managing Communication Preferences: opt out of promotional emails at any time using the unsubscribe link in our emails. If you opt out, we may still send non-promotional emails, such as those about your account, orders, or subscription.
You may exercise any of these rights where indicated on our Site or by contacting us using the details below.
We will not discriminate against you for exercising any of these rights. We may need to collect information to verify your identity, such as your email address or account information, before providing a substantive response. You may designate an authorized agent to make requests on your behalf; we will require proof of authorization and may need to verify your identity directly. We will respond to your request in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the details below. If you are not satisfied with our response, depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority. For the EEA, a list of responsible supervisory authorities is available from the European Data Protection Board.
International Users
Our Services are intended for users located in the United States. We may transfer, store, and process your personal information in countries other than the one you live in, including through service providers located outside the United States. Any such processing is subject to this Privacy Policy.
SMS Privacy Statement
If you provide your mobile phone number and opt in to receive SMS or MMS communications from Native Bloom, we will use your number solely to deliver transactional, informational, or promotional messages you have explicitly agreed to receive.
- Information Collected: your mobile phone number, message interaction data (such as delivery confirmations), and opt-in/opt-out status.
- Use of Information: your mobile phone number is used only to send SMS/MMS messages related to Native Bloom services, updates, or promotions, in accordance with your consent.
- Opt-Out: you may opt out at any time by replying STOP to any message. For help, reply HELP or contact us at support@trynativebloom.com.
- No Third-Party Marketing Sharing: mobile phone contact information will not be shared, sold, rented, or otherwise disclosed to third parties for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties except as necessary to provide the SMS service (e.g., with aggregators and service providers).
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please email us at support@trynativebloom.com or contact us at:
[SOLLUME LLC] d/b/a Native Bloom
2810 North Church Street, Newark, Delaware, USA 19713
+1 888-510-3216
For the purpose of applicable data protection laws and unless explicitly stated otherwise, we are the data controller of your personal information.